pilwin Privacy Policy

2. Data We Collect

pilwin collects the following categories of personal data from players and Platform visitors:

2.1 Identity & Registration Data

• Full legal name
• Date of birth (for age verification purposes)
• Government-issued identification number (e.g., Philippine National ID, passport, driver's license)
• Username and account credentials
• Profile photograph (where submitted for KYC purposes)

2.2 Contact Data

• Email address
• Mobile phone number
• Residential address (city, province, postal code)

2.3 Financial Data

• GCash or Maya account reference (masked)
• Bank account details (for withdrawal processing, stored in masked form)
• Transaction history including deposits, withdrawals, and wager records
• Account balance information

2.4 Technical & Usage Data

• IP address and approximate geolocation
• Device type, operating system, and browser information
• Session duration and login timestamps
• Pages visited and features used on the Platform
• Game history and betting patterns

2.5 Communications Data

• Records of correspondence with pilwin's customer support team
• Feedback, survey responses, and promotional opt-in preferences

3. How We Collect Your Data

pilwin collects personal data through the following means:

4. How We Use Your Data

pilwin uses the personal data we collect for the following purposes:

• Account management: Creating, verifying, and maintaining your pilwin player account.
• Identity verification (KYC): Confirming your identity and age (21+) in compliance with Philippine gaming and anti-money laundering regulations.
• Transaction processing: Processing deposits and withdrawals via GCash, Maya, and bank transfer channels in Philippine Peso (PHP).
• Platform operation: Delivering game content, recording wager outcomes, and maintaining your account balance.
• Customer support: Responding to your inquiries, resolving disputes, and providing technical assistance.
• Fraud prevention & security: Detecting and preventing unauthorized access, fraudulent activity, and money laundering.
• Responsible gaming: Monitoring gaming patterns to identify potential problem gambling behavior and administering self-exclusion requests.
• Legal compliance: Meeting obligations under Philippine law, including reporting requirements to relevant regulatory authorities.
• Marketing communications: Sending promotional offers and platform updates to players who have opted in to receive such communications. You may opt out at any time.
• Platform improvement: Analyzing usage data to improve the pilwin Platform's features, performance, and user experience.

5. Legal Basis for Processing

Under the Philippine Data Privacy Act of 2012, pilwin processes your personal data on the following legal bases:

• Contractual necessity: Processing required to perform our obligations under the pilwin Terms & Conditions, including account management and transaction processing.
• Legal obligation: Processing required to comply with applicable Philippine laws, including anti-money laundering regulations, gaming regulations, and tax reporting requirements.
• Legitimate interests: Processing for fraud prevention, platform security, and responsible gaming monitoring, where these interests are not overridden by your data protection rights.
• Consent: Processing for marketing communications and non-essential cookies, where you have provided explicit consent. You may withdraw consent at any time without affecting the lawfulness of prior processing.

6. Data Sharing & Disclosure

pilwin does not sell your personal data. We may share your data with the following categories of recipients only to the extent necessary for the purposes described in this Privacy Policy:

• Payment processors: GCash, Maya, and partner banks for the purpose of processing deposits and withdrawals in PHP.
• Identity verification providers: Third-party KYC and age verification service providers.
• Game content providers: Licensed game studios and software providers whose games are available on the pilwin Platform, to the extent required for game delivery and dispute resolution.
• Fraud prevention services: Third-party providers that assist pilwin in detecting and preventing fraudulent activity.
• Regulatory authorities: Philippine government agencies and regulatory bodies (including PAGCOR and the National Privacy Commission) where disclosure is required by law.
• Legal and professional advisors: Lawyers, auditors, and other professional advisors bound by confidentiality obligations.
• Business successors: In the event of a merger, acquisition, or sale of assets, your data may be transferred to the successor entity, subject to equivalent privacy protections.

7. Data Retention

pilwin retains your personal data for as long as necessary to fulfill the purposes for which it was collected, including satisfying legal, regulatory, accounting, and reporting requirements.

As a general guide, pilwin applies the following retention periods:

After the applicable retention period, personal data is securely deleted or anonymized in accordance with pilwin's data disposal procedures.

8. Data Security

pilwin implements appropriate technical and organizational security measures to protect your personal data against unauthorized access, accidental loss, destruction, alteration, or disclosure. These measures include:

• SSL/TLS encryption for all data transmitted between your device and the pilwin Platform.
• Encryption of sensitive data at rest, including financial information and identity documents.
• Role-based access controls limiting staff access to personal data on a need-to-know basis.
• Regular security assessments and penetration testing of the Platform.
• Multi-factor authentication options for player accounts.
• Incident response procedures for detecting, reporting, and managing personal data breaches.

9. Your Rights

Under the Philippine Data Privacy Act of 2012, you have the following rights with respect to your personal data held by pilwin:

• Right to be informed: The right to know what personal data pilwin collects about you and how it is used.
• Right of access: The right to request a copy of the personal data pilwin holds about you.
• Right to rectification: The right to request correction of inaccurate or incomplete personal data.
• Right to erasure: The right to request deletion of your personal data, subject to pilwin's legal retention obligations.
• Right to object: The right to object to the processing of your personal data for direct marketing purposes or on grounds relating to your particular situation.
• Right to data portability: The right to receive your personal data in a structured, commonly used format where technically feasible.
• Right to withdraw consent: Where processing is based on consent, the right to withdraw that consent at any time without affecting the lawfulness of prior processing.
• Right to lodge a complaint: The right to lodge a complaint with the National Privacy Commission of the Philippines if you believe your data protection rights have been violated.

To exercise any of these rights, please contact pilwin's Data Protection Officer using the contact details provided in Section 13 of this Privacy Policy. pilwin will respond to verified requests within 30 days.

10. Cookies & Tracking Technologies

pilwin uses cookies and similar tracking technologies to operate and improve the Platform. The following types of cookies may be used:

You can manage your cookie preferences through your browser settings. Please note that disabling strictly necessary cookies may affect the functionality of the pilwin Platform. Non-essential cookies are only placed with your consent.

11. Minors & Age Restriction

pilwin employs mandatory age verification procedures during account registration to prevent access by minors. If pilwin becomes aware that personal data has been collected from an individual under 21 years of age, that account will be immediately suspended and the data will be deleted in accordance with applicable law.

If you believe that a minor has registered a pilwin account, please contact us immediately using the details in Section 13.

12. Changes to This Privacy Policy

pilwin reserves the right to update this Privacy Policy at any time to reflect changes in our data practices, legal requirements, or Platform features. The date of the most recent revision is displayed at the top of this page.

Where changes are material, pilwin will notify registered players via email or an in-platform notification prior to the changes taking effect. Your continued use of the pilwin Platform following the effective date of any update constitutes your acceptance of the revised Privacy Policy.

We recommend reviewing this Privacy Policy periodically to stay informed of how pilwin protects your personal data.

13. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or pilwin's data practices, please contact our Data Protection Officer:

pilwin will acknowledge your request within 5 business days and provide a substantive response within 30 days. For complex requests, we may extend this period by a further 30 days with prior notice.

You also have the right to lodge a complaint directly with the National Privacy Commission of the Philippines if you are not satisfied with pilwin's response to your data protection concern.